Katy Cromley

ServiceTitan Expert & Consultant

👋 BIO

I’m an operations minded ServiceTitan expert who loves figuring out why something isn’t working and finding a better way to make it work. I’ve spent my career in home services helping teams simplify complex processes, improve performance, and turn ServiceTitan into a tool that supports the operation instead of getting in its way.

💬 Fun Fact

 I can reline a chimney, which is not a skill that comes up often, but it’s a good one to have.

🎓 Background / Experience

My background is rooted in HVAC, plumbing, and electrical operations, with experience leading central operations, call centers, dispatch, scheduling, training, and process improvement. I’ve worked extensively in ServiceTitan, helping businesses improve workflows, capacity planning, reporting, system configuration, and overall operational performance. I’m at my best somewhere between the people, the process, and the technology, figuring out how all three can work better together.

⚡ Favorite Tool or App

Spotify. There’s a playlist for just about every mood, task, and level of chaos.

🌍 Location

Carthage, North Carolina. Comfortably between Raleigh and Charlotte.

🎉 Outside of Work...

When I’m not taking my kids to their hobbies, I’m usually reading, researching something, working on a house project, or falling much farther down a rabbit hole than the original question required. I’m a perpetual learner and also have a suspiciously large amount of useless movie and pop culture knowledge.

💭 Favorite Quote or Motto

“The most dangerous phrase in the language is, ‘We’ve always done it this way.’” — Grace Hopper