Kevin Balderrama

ServiceTitan Expert & Consultant

👋 BIO

I’m an operations-focused consultant who believes the best systems are the ones that actually work for the people using them. My background in the trades has given me the opportunity to understand operations from multiple perspectives, from warehouse and inventory management to purchasing, business management, and ServiceTitan optimization.

I’m naturally process-driven and always looking for ways to make systems work smarter. I have a particular passion for inventory, purchasing, and pricebook management because accurate costs and well-designed processes directly impact job costing, operational visibility, and profitability.

What matters most to me is building solutions that work in the real world. A process can look great on paper, but if the technician, warehouse team, or office staff cannot use it consistently, it will not deliver the results the business needs.

💬 Fun Fact

 During my warehouse days, my personal record was 29,958 steps in one day, just 42 steps shy of 30,000. Apparently, inventory management can double as cardio.

🎓 Background / Experience

I bring 6+ years of operations experience, including more than 4 years directly within the home services trades. I started in warehouse operations and worked my way into purchasing and business management before moving into consulting.

That progression shaped how I approach client engagements today. I’ve worked with ServiceTitan from both the field and office perspectives, with hands-on experience in inventory, purchasing, pricebook management, operational workflows, process development, and team adoption.

I also became a registered Apprentice Plumber in the State of Texas because I wanted to better understand the work behind the systems I was managing. For me, understanding the trades means getting as close to the operation as possible, not simply looking at it from behind a computer.

⚡ Favorite Tool or App

Claude

🌍 Location

Fort Worth, TX

🎉 Outside of Work...

Family comes first. I enjoy spending time with my family whether we’re trying new restaurants, gaming, or heading out with absolutely no plan and seeing where the day takes us.

I’m also happiest outside and will find just about any excuse to work in the yard or take on another outdoor project.

💭 Favorite Quote or Motto

“Understand the work. Build the process. Make the system work for the people.”

I’ve carried that mindset from the warehouse floor to business management and now into consulting. The closer I understand the work itself, the better I can help build systems and processes that support the people doing it.