Shay Dean

ServiceTitan Expert & Consultant

👋 BIO

I’m a curious, analytical person who loves figuring out how things work, why people do what they do, and how to make everyday life a little easier. I’m autistic, so patterns, details, and systems tend to grab my attention in a way that is both extremely useful and occasionally very inconvenient. I’m happiest when I’m learning something new, solving a problem, or turning a little bit of chaos into something that finally makes sense.

💬 Fun Fact

 I’m a Licensed Massage Therapist — although I don’t practice anymore.

🎓 Background / Experience

My background in the home services industry has taken me from CSR and dispatch roles to Office Manager, accounting and payroll, and eventually Regional Administrative Manager. I’ve worked on the user side of ServiceTitan throughout that journey, so I understand how system setup and processes affect the people using them every day.

I’ve also implemented and administered multiple CRMs, including ServiceTitan, with hands-on experience in configuration, reporting, and operational processes. That combination helps me approach ServiceTitan from both the system side and the real-world user experience.

⚡ Favorite Tool or App

ChatGPT — who I call Sam[GPT ]— and Kindle Unlimited.

🌍 Location

Virgin, Utah

🎉 Outside of Work...

I’m usually spending time with my husband, daughter, and our dogs — preferably somewhere outside. I love reading in my hammock swing, sitting around a fire, and generally finding any excuse not to be stuck indoors. And when I am inside, there’s a decent chance I’m indulging in my guilty pleasure: ridiculously dramatic vertical mini-series.

💭 Favorite Quote or Motto

“Progress, not perfection.”